Job Introduction

Section: Aeon Mall Sen Sok Branch 

Direct Supervisor: Deputy Branch Manager

Job Description

• Supervises and ensure counter operation performance efficient and effective;
• Coaching and training staff to well understood of products/services features and benefits;
• Responsible for vault room, card storage room and manage all tills;
• Monitors and maintains cash to ensure for smoothly operation including produces necessary reports as per required;
• Monitor and Manage service SLA to ensure the waiting time and serving time is within our target;
• Facilitate, and proactively provide direct support Cashier when require or notice the service SLA is over our duration threshold;
• Oversees the executions of daily banking processes/procedures performed by cashiers;
• Promotes good image for the bank, and maintains high service standard to customer through each cashier;
• Act as a key person in supporting and resolving complex transactions and in assist with difficult customer request;
• Controls all transactions performing by all cashiers in system to minimize risk and prevent fraud;
• Identify and take action on any risk relevant to cash and transaction in operation by reporting to Line Manager on time;
• Monitor the work safety and security for staff and stay alert for any potential threat during the operation hours;
• Optimize team’s working roaster and daily time schedule to ensure Branch has enough personnel to serve our walk-in customers, especially during peak time and peak day;
• Ensure Cashier counter is well clean and tidy before customer approaching the counter;
• Ensure the working place for both front and back office of service floor are clean and tidy;
• Ensure excellent grooming and dressing/uniform as per regulation among all staff under direct supervision;
• Ensure the competency and effectiveness of Know Your Customer (KYC) and Customer Due Diligence (CDD) that would be performed by relevant staff under supervision;
• Ensure the effectiveness of reporting mechanism related to Suspicious Transaction Report (STR) under own supervision to DBM (s) and/or BM and/or Legal and Compliance Section;
• Provide full and accurate reports to line Supervisor on a regular basis and on timely manner;
• Assist line supervisor to ensure full compliance of company policy, process, procedure;
• Assist line supervisor and handle operation challenge, customer complaints;
• Perform other tasks assigned by line supervisor;

Job Requirement

• Bachelor Degree in Management, Finance & Banking, or related field
• Minimum 02 to 04 years experience in similar role
• Experience in managing banking operation
• Developing relationships with clients/agents
• In-depth knowledge of the Cambodia banking industry
• Be proactive, high commitment, and pressure handling well
• English proficiency with MS.Office (Word, Excel. Power Point, etc.)
• Strong inter and intra personal skill, problem solving skill, critical thinking skill, and motivation/energetic skill